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Wilson Haddow
  • Male
  • Sunnyvale, CA
  • United States
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Impact of Call Centers on Brand
3 Replies

Has anyone out there considered the impact of call centers on a company brand?I have been considering this question, as part of looking at the interaction between call centers and marketing…Continue

Tags: brand experience, brand promise, brand image, customer experience, brand

Started this discussion. Last reply by Jerry E Durant Oct 21, 2010.

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Profile Information

Company Name:
Kana
Industry:
Software
Job Title:
Solutions Marketing Director
Current Role:
Technology Vendor
Company Website:
http://www.kana.com
My professional experience, goals, and specialties are:
1. Service Experience Management
2. Agent Desktop Productivity
3. Web Self Service

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