All Blog Posts (160)

I am frequently asked about the variety of PCI solutions on the market for call centers.  These questions all revolve around solutions that prevent a call center agent from seeing, hearing or recording credit card information.  I thought I'd share a partial list for those of you interested.  Please feel free to add to the list.

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Products & Solutions supporting PCI requirements…

Transforming the phone into a Point of Sell (POS) system will enable the customer to keep possession of his or her credit card and ensure no one else has access to the card with the possibility of identity theft as a consequence. More...

Call Centers handle sensitive, valuable information.  Credit card numbers, social security numbers, Personal Healthcare Information (PHI).  Because this information in valuable, this information is a target for malicious individuals.  Shrinking this target reduces risk and improves security.  The compliance frameworks take this into consideration when defining the scope of the environment that needs to be protected.  For example the PCI and the federal (FISMA/FedRAMP) frameworks require the…

Futurist are fond of saying that if you want to see the future, look at what is happening at the fringe.  The fringe of society, the fringe of science, the fringe of an industry. There you will find unconventional thinking unconstrained by the past.  There you will find a young Steve Jobs working on a personal computer when there was no PC industry.  The unforeseen consequences of Job’s work were many including the…

The call center (BPO) industry should look to the cloud and hosting industry as an example of how to address Security compliance certifications from and both a market and internal perspective.  WHY. The BPO industry and the Cloud industry both provide outsource services to companies, large and small.  Both industries provide cost and efficiency benefits to companies whose core competencies lay elsewhere.  Both industries have customers who have major barriers to outsourcing including a…

Hi everyone,

We are a newly Philippine based call center and we are looking for potential client who can help us to be the best. We have 10 personnel who has rich call center experience specially outbound (sales).Me,myself handled a lot of account both inbound and outbound account. Like website listing (B2B) , lead generation for stock exchange (B2C) , phonelines , appointment setting , timeshare (vacation ownership).

Kindly send me proposals and suggestions on my email…

The VALUE of TRUST cannot be understated when discussing Superior Customer Service.  

 “The main benefit of trust is customer loyalty, which in turn leads to a longer term relationship, greater share of wallet, and higher advocacy or word of mouth.  Results from our consumer survey show that emotional and rational trust drive between 22% and 44% of customer loyalty.” - Study by ESCP Europe Business School

Studies show PRIVACY is of paramount importance to consumers and…

We have online Live Casino & Sportsbook that provides the safest and most secure place to wager either live blackjack, live baccarat, live roulette, or your favorite sporting events. Throughout many successful years in the industry, the creators of the new have offered players all around the world a smooth, hassle-free gaming experience that is simply world-class.

Besides the "live casino", we offera wide array of sports to wager on and leaves no stone unturned in our search to…

Hi,

First thing I want to tell you is that we have raised the amount that we pay per closing to $1,000.00 per close!

We are strictly "Performance Based" in our offer, however we have heard the one and only complaint made by

our other call centers, and that has been their responsibility to buy the data. So, we have negotiated on your behalf,

and the result is an extra $200 per closing!!!

Below is the information that I send out;

My name is John…

Connect your customer experience management efforts across the company, and enjoy exponential benefits, according to the 2011 Business-to-Business Customer Experience Management Benchmarking Study.

Companies with managers (of their top five…

Pride Infolink Pvt Ltd

We have been working for an Auto Loan Lead Generators with a high Quality Sales for an Auto Loan.

I am looking for a Buyers for those Generated leads.

Kindly Email us on…

We are looking for Payday loan and debt management lead generation or appointment setting campaign with good payout. We 5 seats available currrently and also we are in process of hiring more agents.

Damien Murfin

Skype: damienmurfin

Email:damien@aurabusinessservices.com

“Just talk to your customers” was the resounding answer to: “What’s the best way to learn best practices for customer experience management?” — a question I posted on several business-focused social media sites. Yet less than 60% of companies have a formal voice of the customer program.¹ Why? Because we often assume we already know what customers think, or what they “should” think. Somehow it seems straightforward to…

BUSINESS PROCESS OUTSOURCING (BPO)

TEAM of 5 telemarketers + 1 Supervisor needed immediately.

B.P.O. call centers with experience only please!

OUTBOUND COLD CALLING

SALES experience required.

TRAINING provided to ensure you are successful.

SUPPORT provided daily/weekly/monthly.

ENTHUSIASM & WILLINGNESS TO LEARN is important.

LONG TERM PARTNERSHIP.

EXCELLENT PAY +…

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government).…