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February 2013 Blog Posts (1)

Superior Customer Service Through Privacy Protection

The VALUE of TRUST cannot be understated when discussing Superior Customer Service.  

 “The main benefit of trust is customer loyalty, which in turn leads to a longer term relationship, greater share of wallet, and higher advocacy or word of mouth.  Results from our consumer survey show that emotional and rational trust drive between 22% and 44% of customer loyalty.” - Study by ESCP Europe Business School

 

Studies show PRIVACY is of paramount importance to consumers and…

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Added by Dan Rojas on February 15, 2013 at 1:00pm — No Comments

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