The VALUE of TRUST cannot be understated when discussing Superior Customer Service.
“The main benefit of trust is customer loyalty, which in turn leads to a longer term relationship, greater share of wallet, and higher advocacy or word of mouth. Results from our consumer survey show that emotional and rational trust drive between 22% and 44% of customer loyalty.” - Study by ESCP Europe Business School
Studies show PRIVACY is of paramount importance to consumers and…Continue
Added by Dan Rojas on February 15, 2013 at 1:00pm — No Comments