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April 2013 Blog Posts (3)

Card Not Present Technology Shrinks the Data Theft Target

Call Centers handle sensitive, valuable information.  Credit card numbers, social security numbers, Personal Healthcare Information (PHI).  Because this information in valuable, this information is a target for malicious individuals.  Shrinking this target reduces risk and improves security.  The compliance frameworks take this into consideration when defining the scope of the environment that needs to be protected.  For example the PCI and the federal (FISMA/FedRAMP) frameworks require the…

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Added by Dan Rojas on April 24, 2013 at 12:10pm — No Comments

The Future of Call Center and BPO Platforms

Futurist are fond of saying that if you want to see the future, look at what is happening at the fringe.  The fringe of society, the fringe of science, the fringe of an industry. There you will find unconventional thinking unconstrained by the past.  There you will find a young Steve Jobs working on a personal computer when there was no PC industry.  The unforeseen consequences of Job’s work were many including the…

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Added by Dan Rojas on April 16, 2013 at 5:30pm — No Comments

The BPO industry should look to the Cloud industry for examples of promoting Security and Compliance. The benefits are potentially enormous.

The call center (BPO) industry should look to the cloud and hosting industry as an example of how to address Security compliance certifications from and both a market and internal perspective.  WHY. The BPO industry and the Cloud industry both provide outsource services to companies, large and small.  Both industries provide cost and efficiency benefits to companies whose core competencies lay elsewhere.  Both industries have customers who have major barriers to outsourcing including a…

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Added by Dan Rojas on April 10, 2013 at 4:36pm — No Comments

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