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May 2013 Blog Posts (2)

Sharing a partial list of products that specifically address the PCI requirement for call recordings in the Call Center industry

I am frequently asked about the variety of PCI solutions on the market for call centers.  These questions all revolve around solutions that prevent a call center agent from seeing, hearing or recording credit card information.  I thought I'd share a partial list for those of you interested.  Please feel free to add to the list.

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Products & Solutions supporting PCI requirements…

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Added by Dan Rojas on May 9, 2013 at 12:17am — No Comments

Call Centers should consider the Point of Sale model to enhance security and nurture confidence in the consumer.

Transforming the phone into a Point of Sell (POS) system will enable the customer to keep possession of his or her credit card and ensure no one else has access to the card with the possibility of identity theft as a consequence. More...

Added by Dan Rojas on May 3, 2013 at 11:49am — No Comments

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