By Colin Taylor
I was chatting earlier today with a conference organizer who wanted to get my opinion as to what the ‘hot’ buttons were regarding potential conference topics that they could offer. This was reminiscent of other similar calls I have fielded over the years and one of the top 3 topics I have always suggested is staff and agent retention. This was a ‘hot button’ topic…
Added by Colin Taylor on June 9, 2010 at 9:20am — No Comments
Yesterday, Patrick Barnard with TMC.net published an outstanding article entitled "New Report from Frost & Sullivan Shows Hosted Call Center Vendors Going after the Big Guys"
Below are some pertinent excerpts:
Frost & Sullivan issued a report today entitled "North American…
Added by Darren Prine on June 8, 2010 at 5:00pm — No Comments
Added by Glenn Pasch on June 1, 2010 at 9:23pm — No Comments