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June 2011 Blog Posts (1)

Auto-Optimization – A Must-Have Tool for Intraday Administrators

Your day starts fairly quiet, and then all hell breaks loose. A tornado has knocked out power to one of your main call centers and there is a need to shift additional traffic to your center. You scramble to figure out how to add capacity. A multitude of questions enter your head as you scramble to… Continue

Added by Derek Wardwell on June 2, 2011 at 12:45pm — No Comments

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