I will be in Kenya from August 3rd to August 7th if you need me.
Added by Melinda Gonzalez Sandlin on July 30, 2009 at 9:02am —
Have you run a highly effective contest in your organization?
Think you can win the trophy for Best in Class? The ATA and CCNG are partnering to hold this contest Sept 9 at Highlights for Children at 1800 Watermark Drive, Columbus OH from 1 until 5pm
Competition will be broken into the following categories:
Best Contest Program on:
* an Inbound Sales Program
* Up-Sell and/or Cross-sell
* an Inbound Program
* Outbound… Continue
Added by James B on July 29, 2009 at 12:54pm —
We are planning to migrate this customer care center from UK .
We are willing to start a two tier business plan with your call center which will be initiated as follows :
1. Tier one: Customer Care and Technical Support.
2. Tier Two: Billing support, email marketing and live chat
Interested Call Centers please contact ASAP. Centers ready to start immediate ,please contact. Also email your company's profile and contact details to… Continue
Added by synctel on July 23, 2009 at 9:07am —
You have the opportunity to dial for cheapest and the highest selling UK Landline WLR/CPS on Login hour basis Fix price with excellent payout. NET CONVERSION RATIO IS 80-85% on Gross Sales. Interested Call Centers please contact ASAP. Centers ready to start immediate dialing please contact. Also email your company's profile and contact details to firstname.lastname@example.org
Added by synctel on July 23, 2009 at 9:00am —
Some time ago I went to one of the banks to conduct a transaction. I presented a cheque that was given the other week by one of my colleague in Office who was to travel that morning to London.
After presenting the Cheque, the interface executive (cashier), looked through the payment instrument, then collected my details and asked me to sign behind it as it the tradition with majority of our banks. After about 10 minutes I enquired what was happening and someone there told me to hold that I… Continue
Added by Lekan Badejo on July 21, 2009 at 2:31pm —
In case any missed the article, here's a link to "CIO-Today" magazine's article by ATA CEO Tim Searcy on the Qs & As of compliance. A good quick read. Take a look...
The ATA will be having some compliance webinars during the latter part of this year, taking an hour or so each time to "deep dive" into some particular compliance issues. The first, for instance, is dealing… Continue
Added by Josh Scism on July 21, 2009 at 9:39am —
Who holds their superviors directly accountable for their team's numbers in a systematic way? If so, how do you do it?
IE: - If their team is a "C" this month, then so are they
- If their team is a "C" two monthsi n a row, they are put on a PIP, etc.
Thanks for the insights....David
Added by David Nichols on July 14, 2009 at 11:12am —
Every person in an organization is needed for customer experience innovation. That’s because customer expectations and competitive offerings are always on the rise. Your processes, policies, skills, and motivations have a lot to do with keeping customers coming back — and even more to do with customers deciding not to come back.
Think of your own situation as a customer — whenever you’ve decided not to go back to a certain product or service or place, it was usually because you were… Continue
Added by Lynn Hunsaker on July 10, 2009 at 10:07pm —