mach4um

July 2009 Blog Posts (8)

Kenya Bound

I will be in Kenya from August 3rd to August 7th if you need me.

Added by Melinda Gonzalez Sandlin on July 30, 2009 at 9:02am — No Comments

BEST CONTACT CENTER INCENTIVE CONTEST!

Have you run a highly effective contest in your organization?



Think you can win the trophy for Best in Class? The ATA and CCNG are partnering to hold this contest Sept 9 at Highlights for Children at 1800 Watermark Drive, Columbus OH from 1 until 5pm



Competition will be broken into the following categories:



Best Contest Program on:



* an Inbound Sales Program

* Up-Sell and/or Cross-sell

* an Inbound Program

* Outbound… Continue

Added by James B on July 29, 2009 at 12:54pm — No Comments

Inbound Customer Care and Technical Support

We are planning to migrate this customer care center from UK .

We are willing to start a two tier business plan with your call center which will be initiated as follows :



1. Tier one: Customer Care and Technical Support.





2. Tier Two: Billing support, email marketing and live chat

support.



Interested Call Centers please contact ASAP. Centers ready to start immediate ,please contact. Also email your company's profile and contact details to… Continue

Added by synctel on July 23, 2009 at 9:07am — 1 Comment

CHEAPEST UK LAND LINE CAMPAIGN IN LOGIN HOUR BASIS WITH HIGHEST CONVERSION RECORD.

Dear all,

You have the opportunity to dial for cheapest and the highest selling UK Landline WLR/CPS on Login hour basis Fix price with excellent payout. NET CONVERSION RATIO IS 80-85% on Gross Sales. Interested Call Centers please contact ASAP. Centers ready to start immediate dialing please contact. Also email your company's profile and contact details to support@synctel.co.uk

Regards,

Andrew Anderson

Added by synctel on July 23, 2009 at 9:00am — No Comments

Is your business operation policy driven or customer driven?

Some time ago I went to one of the banks to conduct a transaction. I presented a cheque that was given the other week by one of my colleague in Office who was to travel that morning to London.

After presenting the Cheque, the interface executive (cashier), looked through the payment instrument, then collected my details and asked me to sign behind it as it the tradition with majority of our banks. After about 10 minutes I enquired what was happening and someone there told me to hold that I… Continue

Added by Lekan Badejo on July 21, 2009 at 2:31pm — 2 Comments

Good current article on call center compliance practices

In case any missed the article, here's a link to "CIO-Today" magazine's article by ATA CEO Tim Searcy on the Qs & As of compliance. A good quick read. Take a look...



http://www.cio-today.com/news/Questions-To-Answer-On-Compliance/story.xhtml?story_id=0320035TGPXC



The ATA will be having some compliance webinars during the latter part of this year, taking an hour or so each time to "deep dive" into some particular compliance issues. The first, for instance, is dealing… Continue

Added by Josh Scism on July 21, 2009 at 9:39am — No Comments

How are you holding front line supervisors directly accountable for their team's statistical performance?

Who holds their superviors directly accountable for their team's numbers in a systematic way? If so, how do you do it?

IE: - If their team is a "C" this month, then so are they
- If their team is a "C" two monthsi n a row, they are put on a PIP, etc.

Thanks for the insights....David

Added by David Nichols on July 14, 2009 at 11:12am — 4 Comments

Customer Experience Innovation Involves Everyone

Every person in an organization is needed for customer experience innovation. That’s because customer expectations and competitive offerings are always on the rise. Your processes, policies, skills, and motivations have a lot to do with keeping customers coming back — and even more to do with customers deciding not to come back.



Think of your own situation as a customer — whenever you’ve decided not to go back to a certain product or service or place, it was usually because you were… Continue

Added by Lynn Hunsaker on July 10, 2009 at 10:07pm — No Comments

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