July 2010 Blog Posts (3)

Call Center Case Study Videos on YouTube

Long before my career in call center consulting and call center operations and management I took Radio and Teleivsion in college, but never worked a day in this field, so using youtube is the closest I have come.

Video may have killed the radio star according to the Buggles, but we will see how video treats call center consultants. Taylor Reach has just posted our first video case studies on youtube, Part 1 is found …


Added by Colin Taylor on July 26, 2010 at 4:20pm — No Comments

How do I reward my Employees without Breaking the Bank?

This is a very common question amongst managers. Call centers deal with this all the time because they are always battling high turnover. Even if your business offers commissions you still need to do more each

month for your employees. Every manager training program

should have a…


Added by Glenn Pasch on July 21, 2010 at 1:58pm — 1 Comment

Free Agent Retention eBook Available - $1000+ Value

Free Agent Retention eBook Available.

Labor represents two thirds of the operating costs in most call centers.Managing Attrition, staff retention,turnover is an essential to all centers.

Created by; The Taylor Reach Group, Inc. the new eBook “How to Improve Staff Retention in Your Call Center” is the result of thirty plus years of hands on Operational management experience by its author Colin Taylor. Similar content has been delivered at countless workshops Colin has completed… Continue

Added by Colin Taylor on July 6, 2010 at 1:39pm — No Comments

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