Long before my career in call center consulting and call center operations and management I took Radio and Teleivsion in college, but never worked a day in this field, so using youtube is the closest I have come.
Video may have killed the radio star according to the Buggles, but we will see how video treats call center consultants. Taylor Reach has just posted our first video case studies on youtube, Part 1 is found …
Added by Colin Taylor on July 26, 2010 at 4:20pm — No Comments
This is a very common question amongst managers. Call centers deal with this all the time because they are always battling high turnover. Even if your business offers commissions you still need to do more each
month for your employees. Every manager training program
should have a…
Added by Colin Taylor on July 6, 2010 at 1:39pm — No Comments