October 2009 Blog Posts (6)

The Art of Listening: A Key to Customer-Centricity

Customer Listening Curiosity is the key to great listening skills that improve customer experience. When you're truly curious about your customer's opinions, expectations and requests, you'll find the customer to be more pleasant, interesting and fulfilling to you as well.

Get Over Me-Focused Listening!

It's easy to tell yourself you're listening when in reality… Continue

Added by Lynn Hunsaker on October 22, 2009 at 2:00pm — No Comments

ATA Convention in New Orleans a big hit!

An appreciative call-out to all of those that attended our annual convention in New Orleans last week. The mood was top notch, with everyone extremely pleased with the knowledeable content, quality networking and events better than ever before.

The association staff did an incredible job of pulling the event together and I want to personally thank my peers here for their quality work and execution. We've got a very talented team of mature folks that take pride in their work and aim… Continue

Added by Josh Scism on October 15, 2009 at 9:31am — No Comments

The Hosted Virtual Call Center: What’s Stopping You?

If you are an extremely small specialty company and only get a handful of calls per week, then a hosted virtual call center is probably not for you. However, for nearly every other company, regardless of size, the call center can save time, money and needless equipment purchases. Remember, the more equipment that you have, the more potentially expensive breakdowns and other issues there will be to deal with. Technology is moving so quickly that as soon as you work all of the kinks out of your… Continue

Added by Darren Prine on October 12, 2009 at 7:03pm — No Comments

Free eBook: Social Network Marketing, 12 Steps for Success

I got this one from a friend last night and read it cover to cover. This should help us all get to the next level in regards to marketing on social networks and social media.

You can download it here:

Added by Leslie Russell on October 9, 2009 at 11:23am — No Comments

Free Ebook on Social Networking and Leveraging Social Media

I ran across this free ebook yesterday on social networking and was very impressed by what I learned. The sections on Facebook and Twitter were by far the best.

Here is the location where you can download it from:

Added by Leslie Russell on October 2, 2009 at 3:12pm — No Comments

What's Your Customer Experience Value Quotient?

If value is defined as benefits versus costs, what's your company's customer experience value ratio? Superior value is the objective of customers and marketers alike. And since customers hold the purse strings, marketers are compelled to view value as customers do. In the customer experience value ratio, the numerator includes product and service value, as well as image and personal… Continue

Added by Lynn Hunsaker on October 2, 2009 at 2:50pm — No Comments

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