mach4um

October 2010 Blog Posts (5)

BUSINESS PROCESS OUTSOURCING (BPO)

BUSINESS PROCESS OUTSOURCING (BPO)





TEAM of 5 telemarketers + 1 Supervisor needed immediately.

B.P.O. call centers with experience only please!

OUTBOUND COLD CALLING

SALES experience required.

TRAINING provided to ensure you are successful.

SUPPORT provided daily/weekly/monthly.

ENTHUSIASM & WILLINGNESS TO LEARN is important.

LONG TERM PARTNERSHIP.

EXCELLENT PAY +…

Continue

Added by john Katz on October 18, 2010 at 10:49am — No Comments

Defining Customer Experience Management

Customer Care … Customer Relationship Management … Customer Experience — what’s the difference?

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government).…

Continue

Added by Lynn Hunsaker on October 13, 2010 at 10:27am — No Comments

Social Development in Today's Technological World

Continue

Added by Doris Anne Beaulieu on October 9, 2010 at 3:16pm — No Comments

9 Essentials for Doing the Right Thing in Customer Experience Management

You've seen the ads depicting crazy business policies that dampen customer experience and make customers cynical. I'm a big fan of free enterprise, but have to admit that self-serving practices have eroded trust and the joy of being a customer.



As each one of us is a customer ourselves, we should understand customer experience management like the back of our hand. Yet, somehow customer experience seems a…

Continue

Added by Lynn Hunsaker on October 8, 2010 at 11:16am — No Comments

GenY Doesn’t Want to Work in Your Call Center Shows Study

Sodexo Motivation Solutions, in the UK, released the results of its new survey highlighting Generation Y’s (employees aged 16 to 28) perceptions of working. The survey finds that more than half of Generation Y employees are looking to leave their jobs within a year.



While this study was conducted in the UK, the US and Canadian call center industry, are closely aligned with call center practices in the UK.…

Continue

Added by Jim Rembach on October 1, 2010 at 9:15am — No Comments

Monthly Archives

2013

2012

2011

2010

2009

2008

© 2017   Created by Kathryn Jackson.   Powered by

Badges  |  Report an Issue  |  Terms of Service