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November 2009 Blog Posts (6)

Examples of how some clients are utilizing Outbound IVR

I thought it might be of interest how some of Northwinds clients are using our Automated Client Response (Outbound IVR) solution. We have several large telecom companies, utility providers and other service organizations that are enjoying tremendous benefits from this solution and are finding new uses for it every month. One client is saving $300,000 per month per region using this solution.



Here are just some of the ways our clients are utilizing this solution:



1.… Continue

Added by Darren Prine on November 23, 2009 at 4:41pm — No Comments

call center campaigns with good payouts

Campaign List



1. UK Life Insurance:



The programme is regarding our requirement of a long term supply channel partner that can deliver us Life Insurance leads for England and Wales on a daily basis. We need these leads to be generated through extensive telemarketing on TPS compliant database. The Life Insurance Lead Generation Programme will have a particular KPI (Key Performance Indicator) for each centre. The KPI is fixed on the basis of sample quality check. So if you… Continue

Added by Josh Parker on November 21, 2009 at 1:46pm — 12 Comments

49 virtual agent/chatbot developers + 3

Did you ever search for an overview of chatbot/virtual agent developers? Most likely, it was very hard to find. Well, we are happy to announce that from now on, life will be easier!



Chatbots.org has identified 49 professional chatbot developers all over the world. Most of them develop automated chat systems for virtual agents in call centers, however many developers are also developing chatbots for entertainment, learning, or companionship.



You will find a snapshot of our… Continue

Added by Erwin van Lun on November 19, 2009 at 11:36am — No Comments

Inside the Mind of the Outsource Agency

Inside the Mind of the Outsource Agency

By Colin Taylor,



Anything you are doing today could be outsourced. This article is not about whether you should or shouldn’t outsource: that is a business decision only you can make. Rather this article strives to provide some insight into the outsource agency’s mind and what lies behind their contact delivery and rate structures. By being informed you will be better equipped in any future dealings you have with outsourcers.



All… Continue

Added by Colin Taylor on November 12, 2009 at 1:40pm — No Comments

Northwinds Lowers Pricing and Adds Some Valuable New Solutions

Northwinds Contact Solutions is excited to share several announcements with you. First of all, we have lowered our pricing for both our Virtual Call Center platform and Outbound IVR solution. Our pricing is now even more aggressive, especially when you consider what is included for the price. In a true apples to apples comparison, I believe our solutions are the best value on the market. We have also added the capability, both in a “brick and mortar” environment and in a “work at home”… Continue

Added by Darren Prine on November 9, 2009 at 4:03pm — No Comments

Operations Compliance Webinar coming up on Nov. 10th @ 2:00p EST

Please join our webinar hosted by none other than super Kay Jackson and CCPF, sponsored by Contact Center Compliance Corporation, Neustar and PossibleNOW, scheduled for November 10th, 2009 at 2:00p EST. We will be covering elements of back office compliance requirements.



Too often the focus is on agent or representative conduct while engaged with the consumer. This webinar focuses on the elements resulting from the call, or commonly called disposition. Records retention (term),… Continue

Added by Josh Scism on November 4, 2009 at 3:47pm — No Comments

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