As difficult as it is to accept, from time to time, those of us who are in the outsourced call center business inevitably must make decision to close a call center. Whatever the reason, it is never easy decision to make and even less enjoyable reality to experience. I know – I’ve been there.
However, there are ways in which we, as leaders, can and must face the reality and make most out of it. Business does not stop the minute you are told that your call center will be closing down. You… Continue