Call Centers handle sensitive, valuable information. Credit card numbers, social security numbers, Personal Healthcare Information (PHI). Because this information in valuable, this information is a target for malicious individuals. Shrinking this target reduces risk and improves security. The compliance frameworks take this into consideration when defining the scope of the environment that needs to be protected. For example the PCI and the federal (FISMA/FedRAMP) frameworks require the storage sites and networks the sensitive data traverse to be identified for the purposes of defining the scope of the environment that is subject to compliance. More..