Kathryn Jackson's Comments

Hi Kathyrn,

The site is awesome and offers a fantastic platform for Networking. Thank you for letting me be a member to it.

Yatin Shah | Head-Business Development

Hi
How are You !! I hope You remember me ,

I am new to this network and not sure if i am communicating correctly, but here it goes. I am a call-center manager in CT for an Accounting Firm(yes, you read correctly, for an Accounting Firm), and we make outbound calls to CT business owners to extend an invitation to have a face to face meeting with one of our outside Account Executives. My team does not ask for or discuss credit cards, social security numbers, or anything extremely personal. We simply contact a business owner, during 9-6 business hours in CT, at the business phone number registered, to see if they are interested in hearing more about how we can help them. That said, I want to begin recording calls for training and quality on my end, to use as a tool for better performance and to make sure the appointments which are set are done correctly and there is no communication between business owner and my rep(s), such as date of meeting, time, location. Question: I understand that CT is an "All-Party" state and my research shows that all parties on a call being recorded need to be advised and consent obtained about he call being recorded. However, all my research which points to that conlcusion seem to discuss the TSR (Telemarketing Sales Rule), however is what we do considered the same as "Telemarketing", from the standpoint of we don't discuss money, socials, credit, etc. Is there any area of the CT law that exempts my type of calls, invitational in nature, from having to have the business owner being called also be advised of the recording? I appreciate any help that anyone can offer. Sincerely,

Mike S.

Hi Kathryn,

You have set up a great community, hope I can benefit from it and share my experiences with others. Thank you for letting me be a member.

Jeroen

Russ, My policy is to warn people before banning. If members let me know that they are getting unsolicited emails then the warn the "offender." If the offender continues, then I let them know I am going to ban them from the site. It rarely gets that far. I think members deserve warnings and education. If they continue then I don't have a problem with banning. The site has to feel secure to people.

People are considerate once they figure out what the business rules mean. We monitor the site daily to also make sure people aren't crossing the line.

I guess this is all part of social network management and etiquette.

I hope you are doing well!

Thanks,
Kay

Kathyrn,

Saw your post on the unsolicited emails... I have a huge problem with that, but I am reluctant to be too overzealous banning. Rob O'Malley bans allot, I hardly ever do. How often do you have to ban people? I had to hire someone to watch manage my site, since I am full time at Gulf Bank now. Take care,

Russ

Sorry for some of the multiple messages to some of the members. I have "issues" with my internet provider. Let's just say they have many fatal errors in their service delivery....

Sorry!

Derlin

Greetings,

I love your dog's photo! hehe what is his/her breed? anyway keep it up Miss kathryn I love your site.

More power!

Kathryn,

Your site has really taken off! Its a great site, thanks for letting me be a member!

Russ

Thank you for your warm welcome, Our tema nad family member send you a large Hug form our second home in warm Dominican Republic...back in the us for spring....

Thank you!

Thanks Kathryn,

I'll defiantly do, and it’s really my pleasure to be a member of your lovely forum.

Regards
Hani

Thanks and hope I can be of added value ;-)

Kathryn: If I can be of assistance in answering questions about tapping a workforce of people with skills, but challenges to work, I would be happy to become positioned as a "subject matter expert". I would be happy to share the many success stories of hiring people who provide a committed and motivated workforce.

Merry

Hello Kathryn,

Thanks for the invite and welcome.

- Howard http://www.eezee-speek.com

How cute your grandaughter is. They are so precious. I have a 16 month old daughter Arionna and she is adorable.

Thank you for your comment.
I went through this a couple of months ago. Thought others could benefit from my experience.

Kathryn: Great Idea, and I am available to assist anyone wanting to validate and load test call center, IVR, VXML applications, VoIP and web, etc. from a system and user performance perspective, internationally.

Thanks for the invitation.