mach4um

Customer Equity Management



Your browser cannot play this video. Learn how to fix this.

Learn what it takes for your call center to move from customer service to customer equity management. Learn why you should be measuring the 4 R's: resolution, retention, recovery, and referral.

Rating:
  • Currently 0/5 stars.

Views: 40

Get Embed Code

Tags: CRM, CSR, agent, call, center, More…centre, contact, customer, equity, experience, recovery, referral, resolution, retention

Comment

You need to be a member of mach4um to add comments!

Join mach4um

© 2013   Created by Kathryn Jackson.

Badges  |  Report an Issue  |  Terms of Service

Sign in to chat!