All Videos Tagged CSR (3)
Making Incentives Work
The Math Behind Rewarding Agents. PowerPoint presentation attached. Kathryn Jackson Jan 13, 2011 49 views
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Customer Equity Management
Learn what it takes for your call center to move from customer service to customer equity managemen… Kathryn Jackson Sep 25, 2010 40 views
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Zappos: Delivering Happiness
Learn how Zappos delivers on their world renown customer service promise. Kathryn Jackson Sep 24, 2010 52 views
© 2013 Created by Kathryn Jackson.
