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The Math Behind Rewarding Agents. PowerPoint presentation attached.
Tags: call, center
Jan 13, 2011
(There are a couple of minutes of silence at the start of this presentaion - technology/codec issue…
Tags: contact, customer
Sep 29, 2010
Learn what it takes for your call center to move from customer service to customer equity managemen…
Tags: center, call
Sep 25, 2010
Learn how Zappos delivers on their world renown customer service promise.
Tags: experience, agent
Sep 24, 2010
Take a few minutes to learn about Mach4um features.
Tags: knowledge, community
Sep 22, 2010
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