All Videos Tagged centre (5)
Social Media's Impact on the Contact Center
(There are a couple of minutes of silence at the start of this presentaion - technology/codec issue… Kathryn Jackson Sep 29, 2010 96 views
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Five SMS Best Practices that will Improve Your Customers' Experience and Your Bottom Line
The text channel has gained credibility as a legitimate means of communicating between large enterp… Kathryn Jackson Sep 27, 2010 66 views
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First Contact Resolution
First Contact Resolution has a big impact on every call center. It affects volumes, operational spe… Kathryn Jackson Sep 27, 2010 46 views
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Customer Equity Management
Learn what it takes for your call center to move from customer service to customer equity managemen… Kathryn Jackson Sep 25, 2010 40 views
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Zappos: Delivering Happiness
Learn how Zappos delivers on their world renown customer service promise. Kathryn Jackson Sep 24, 2010 52 views
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