Latest Videos - mach4um 2017-11-24T03:56:51Z http://mach4um.com/video/video/rss?xn_auth=no Making Incentives Work tag:mach4um.com,2011-01-14:2061678:Video:43376 2011-01-14T03:21:09.019Z Kathryn Jackson http://mach4um.com/profile/KathrynJackson The Math Behind Rewarding Agents. PowerPoint presentation attached. The Math Behind Rewarding Agents. PowerPoint presentation attached. Perks and Pay don't cause People to Stay tag:mach4um.com,2010-10-19:2061678:Video:40656 2010-10-19T16:32:56.392Z Jim Rembach http://mach4um.com/profile/JimRembach <a href="http://mach4um.com/video/perks-and-pay-dont-cause"><br /> <img src="http://api.ning.com/files/8Uel2jMyfVWmo8bmhWH3wr4lvksqtMK23VMFvCWFEQs6cLoHeHOssQOZSGC4LbYDqb2HMbitgBQxp-UW3uzLnfTRMrTaGQy4/767848200.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br />Employee perks, employee pay, and employee incentives can damage employee morale and not decrease employee turnover. Employee engagement statistics and pitfalls... <a href="http://mach4um.com/video/perks-and-pay-dont-cause"><br /> <img src="http://api.ning.com/files/8Uel2jMyfVWmo8bmhWH3wr4lvksqtMK23VMFvCWFEQs6cLoHeHOssQOZSGC4LbYDqb2HMbitgBQxp-UW3uzLnfTRMrTaGQy4/767848200.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br />Employee perks, employee pay, and employee incentives can damage employee morale and not decrease employee turnover. Employee engagement statistics and pitfalls... Employee Engagement Interview with Tips and Traps to Avoid tag:mach4um.com,2010-10-01:2061678:Video:40141 2010-10-01T12:54:03.896Z Jim Rembach http://mach4um.com/profile/JimRembach349 <a href="http://mach4um.com/video/employee-engagement-interview"><br /> <img src="http://api.ning.com/files/Ox7y5uBCFs7LyJBaKpuCPM2gl8vhmtxvd1FC3O5i-6SEJjuLKQn1O7cUYB0KD3zCr2TFhnjndDvW7TJcyfISSviw-p4AENsdy6vVEUGY2Uw_/947514771.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br />Scott Moldenhaur interviews Jim Rembach on employee engagement and leadership tips and traps to avoid. They discuss how to get more performance and productivity... <a href="http://mach4um.com/video/employee-engagement-interview"><br /> <img src="http://api.ning.com/files/Ox7y5uBCFs7LyJBaKpuCPM2gl8vhmtxvd1FC3O5i-6SEJjuLKQn1O7cUYB0KD3zCr2TFhnjndDvW7TJcyfISSviw-p4AENsdy6vVEUGY2Uw_/947514771.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br />Scott Moldenhaur interviews Jim Rembach on employee engagement and leadership tips and traps to avoid. They discuss how to get more performance and productivity... Social Media's Impact on the Contact Center tag:mach4um.com,2010-09-29:2061678:Video:40123 2010-09-29T17:58:41.079Z Kathryn Jackson http://mach4um.com/profile/KathrynJackson <a href="http://mach4um.com/video/employee-engagement-interview"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com/files/Ox7y5uBCFs7LyJBaKpuCPM2gl8vhmtxvd1FC3O5i-6SEJjuLKQn1O7cUYB0KD3zCr2TFhnjndDvW7TJcyfISSviw-p4AENsdy6vVEUGY2Uw_/947514771.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br>(There are a couple of minutes of silence at the start of this presentaion - technology/codec issues. Please be patient. Thank you.) Join us with a few top industry experts who know social media and how it is changing the face of the call center and consumers want to interact and be interacted with. Industry panelists will review the survey results (Social Media and Impact on Call Center)… <a href="http://mach4um.com/video/employee-engagement-interview"><br /> <img src="http://api.ning.com/files/Ox7y5uBCFs7LyJBaKpuCPM2gl8vhmtxvd1FC3O5i-6SEJjuLKQn1O7cUYB0KD3zCr2TFhnjndDvW7TJcyfISSviw-p4AENsdy6vVEUGY2Uw_/947514771.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br />(There are a couple of minutes of silence at the start of this presentaion - technology/codec issues. Please be patient. Thank you.) Join us with a few top industry experts who know social media and how it is changing the face of the call center and consumers want to interact and be interacted with. Industry panelists will review the survey results (Social Media and Impact on Call Center) and providing perspectives on: • What does the data suggest? What is it telling us? • How should we be preparing for the social media revolution? • Can our company establish a real ROI with social media and the call center? • I manage call centers, now what? Social media is being driven by "generational change"! Understanding what makes this generation tick is critical and how customers want to be communicated with. Millenial’s are confident, team oriented, strong achievers, optimistic, highly moral, and first generation born with internet/web and cellular telephony. The mobile phone is the primary means of communications and prefer on demand connectivity! Millenial’s are entering the workforce and it is the Millennial are driving change and make a significant part of the economic landscape for consumer spending. Five SMS Best Practices that will Improve Your Customers' Experience and Your Bottom Line tag:mach4um.com,2010-09-27:2061678:Video:40100 2010-09-27T20:34:04.292Z Kathryn Jackson http://mach4um.com/profile/KathrynJackson <a href="http://mach4um.com/video/employee-engagement-interview"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com/files/Ox7y5uBCFs7LyJBaKpuCPM2gl8vhmtxvd1FC3O5i-6SEJjuLKQn1O7cUYB0KD3zCr2TFhnjndDvW7TJcyfISSviw-p4AENsdy6vVEUGY2Uw_/947514771.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br>The text channel has gained credibility as a legitimate means of communicating between large enterprises and their end consumer customers. It has also proven to be as well received by those end customers as it is cost effective. However, best practices have evolved in the last 12 months, which should be incorporated into your company’s implementation. Without the benefit of key best… <a href="http://mach4um.com/video/employee-engagement-interview"><br /> <img src="http://api.ning.com/files/Ox7y5uBCFs7LyJBaKpuCPM2gl8vhmtxvd1FC3O5i-6SEJjuLKQn1O7cUYB0KD3zCr2TFhnjndDvW7TJcyfISSviw-p4AENsdy6vVEUGY2Uw_/947514771.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br />The text channel has gained credibility as a legitimate means of communicating between large enterprises and their end consumer customers. It has also proven to be as well received by those end customers as it is cost effective. However, best practices have evolved in the last 12 months, which should be incorporated into your company’s implementation. Without the benefit of key best practices, the value of SMS (short message service) will wane like other channels and become less useful to enterprises and consumers.