Our contact center community knowledge exchange enhances your call center's performance and ensures a quality customer experience.



Available Resources

Links to and descriptions of available resources for call center, contact center, and customer experience (research, newsletters, webinars, white papers, etc.)

123 discussions


Helping each of us become better leaders.

23 discussions

Rants and Musings

Exactly as it says...member rants and musings.

146 discussions

Customer Experience

Discussions and resources pertaining to the design, implementation and management of the customer experience in the contact center and enterprise.

50 discussions

Jobs Opportunities

Want to find someone for a job? Looking for a job?

0 discussions

Villains that Steal Customer Contact Success: Book Series

The Ten Most (Un)Wanted Villains in the Contact Center By Kathryn Jackson with Margaret Newton

12 discussions

Member Articles and Presentations

Member written articles and presentations. If you have written something for contact center / customer experience and you'd like to share it, please attach it here.

1 discussions

Measures and Standards

Measurement, metrics, KPIs, performance standards

19 discussions

Benchmarking and Best Practices

Comparing your center to others, performaning gap analysis, and implementing best practices

33 discussions


Designing, evaluating, implementing a contact center strategy

23 discussions

How Smart is That (Blog)

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Mach4um Dowloads - Webinars and Newsletters

Access all Mach4um webinar downloads at:
Mach4um Webinar Downloads

Access all Mach4um newsletters at: Mach4um Newsletters


Mach4um Bookstore

Below is a link to our bookstore (books available on Amazon categorized by call/contact center topics). You will not be leaving the site when you click below. And, the new page has a link back here to this Mach4um main page! Please let me know any books that you think should be added as a resource to our other members (

Click Here to enter bookstore

Featured Publication
Want your publication featured in our bookstore? Contact Kathryn Jackson @ I'll be glad to fearture your publication so our members can benefit from your expertise.

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