Leadership (23)

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12 Things Good Bosses Believe

Some key beliefs that are held by the best bosses — and rejected, or more often simply never even thought about, by the worst bosses. Here…

Started by Kathryn Jackson

1 Aug 26, 2011
Reply by Henry Milton

Article: Benchmarking- Part One

by:  Kathryn E. Jackson, ResponseLearning Corporation   The forces compelling us to improve are everywhere.  Our customers are more demandi…

Started by Kathryn Jackson

0 Sep 22, 2010

How do you get Sales and Operations to “play nice?”

In the B2B world, the eternal opposition between Sales/Marketing and Operations is fraught with old adages and stereotypes. Sales says, “Op…

Started by Kathryn Jackson

4 Oct 7, 2009
Reply by Bill Haeffner

Mastermind Networking Group?

I am interested in developing a Customer Contact/ Customer Experience mastermind group. My goal is to organize a group of professionals tha…

Started by Richard Natoli

6 Aug 25, 2009
Reply by Kathryn Jackson

Wharton Article on Leadership, Motivation and Storytelling

Take the time to read this short article from Wharton. It is well worth it. Following is an excerpt. "Guber said he has learned that to le…

Started by Kathryn Jackson

0 Jun 25, 2009

Four Ways Leaders Can Stay on Top of the Issues

Great message reminding us to get out from behind our desks. One of my favorite quotes from this blog is: ""A desk is a dangerous place fr…

Started by Kathryn Jackson

0 May 20, 2009

The Rise of the Chief Performance Officer

I think the ideas presented here are valid but I wonder if they will have traction in organizations that are already struggling? Does this…

Started by Kathryn Jackson

0 May 20, 2009

12 Workplace Phrases You Probably Don’t Know…But Should

I hear these all the time. It's nice to have someone level set on the definition. Do members have any we should add to this list? "Boil th…

Started by Kathryn Jackson

0 May 20, 2009

The Next Big Idea in Management: The 3 x 5 Card

This is a terrifically simple idea from HBR (Harvard Business Review). It encourages us to listen more attentively and stay innovative. "T…

Started by Kathryn Jackson

0 May 11, 2009

The Real Secret of Thoroughly Excellent Companies

Great examples and stories in this fun read about the importance of our people in creating an excellent company. Read the entire Harvard a…

Started by Kathryn Jackson

0 Apr 20, 2009


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