Strategy (23)

Discussions Replies Latest Activity

New Call Center

Seeking advice and insight. I would like to start a call center, starting small of course. My MAIN concern is building a client base. I ca…

Started by Yasmine Bisumber

0 Jan 29, 2014

Your Call Centers: Helping or Hurting --- 10 Questions to Consider

Take a look at these 10 questions to assess if your contact center is really contributing to the success of your company. Is your call cent…

Started by Kathryn Jackson

2 Feb 9, 2013
Reply by dharani sri

collection call center

Hi to all, I have recently started working with a call center for the collection.Can you give me some information, your experience, what i…

Started by Ana Juricev

2 Mar 11, 2012
Reply by Omer

Call Center Org Structure

We are going through an organization design exercise and would like to get some information surrounding the call center organizational stru…

Started by Richard Natoli

2 May 14, 2010
Reply by Richard Natoli

Organizational Structure

1-Administrative for financials, payroll and reporting 2-Workforce Managment for forecasting, staffing and scheduling 3-Training 4-Quality…

Started by Jack Gwynne

0 May 11, 2010

Call Center Capability for Startups

I have two former collogues who are in the process of starting up payments technology services. In each case, their business plans are aggr…

Started by Akin Toffey

31 Apr 13, 2010
Reply by OnState Communications

Genesys Contact Center Reporting

Please share your experiences with Genesys contact center reporting tools such as Info Mart, Interactive Insights, etc. How do you get usab…

Started by Adam Markowitz

0 Dec 2, 2009

Great article today on CP Wire about the benefits of At Home agents in case of a pandemic or natural disaster

Benefits of At Home agents in case of a pandemic or disaster. You can read the article at: Enjoy! Darren Prine Direc…

Started by Darren Prine

0 Oct 28, 2009

Interesting Question - Twitter

One of the people I am following on Twitter (yes, I am there) asks: I am wondering, "who is using Twitter as an interaction channel in you…

Started by Kathryn Jackson

2 Mar 16, 2009
Reply by Richard Natoli

Me2Everyone...nifty launch idea. Giving away shares of company to spread news of brand/company.

I followed a link to join this (I'm a hopeless explorer). It is an interesting business strategy. After joining they sent me an email to se…

Started by Kathryn Jackson

0 Mar 12, 2009


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