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Strategy (23)

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Great Way to Start Your Day - and...great advertising strategy

This commercial was actually shot at London's Liverpool Street Subway Station on 15 JAN 09. Only the dancers knew what was going to happen,…

Started by Kathryn Jackson

0 Mar 4, 2009

Surviving Tough Economic Times: "Increase Your Profitability By Boosting Your Investment in Continuous Improvement Initiatives!"

Surviving Tough Economic Times: "Increase Your Profitability By Boosting Your Investment in Continuous Improvement Initiatives!" By: Greg J…

Started by Greg

0 Feb 21, 2009

Six ways to make Web 2.0 work

I enjoyed reading this article on Web 2.0; how it helps a company succeed and what it takes to be successful. Good recommendations. "We ha…

Started by Kathryn Jackson

0 Feb 19, 2009

Investment Strategy: Relationship between Customer Service and Shareholder Value

I was reading an article today that talks about the relationship between service and financial performance. In these economic times we are…

Started by Kathryn Jackson

0 Jan 22, 2009

What we can learn from Nortel's Bankruptcy

We all heard about the Nortel bankruptcy and hopefully we can learn from the news. In these tough economic times we are all looking for way…

Started by Kathryn Jackson

0 Jan 15, 2009

Designing the Optimum Customer Contact / Call Center for DTV Conversion

Read portions of the interview with FCC Chairman Kevin Martin below about the transition to DTV and the use of the call center in the trans…

Started by Kathryn Jackson

0 Dec 30, 2008

What do your customers really think????????????

Many firms are misinformed about what their customers think of them. The data they use is too one-sided. One way to find out just how one-s…

Started by Paul Roemer

3 Aug 13, 2008
Reply by Paul Roemer

How to Talk with a CSR

Ron Burley, the man behind "Unscrewed: The Consumers’ Guide to Getting What You Paid For," has published two articles on how to effectively…

Started by Kathryn Jackson

0 Aug 12, 2008

Younger Generation of Customers are Less Loyal to Banks

Interesting comments about Gen X and Y'ers and the implication to all businesses (not just banks) about how to successfully satisfy them.…

Started by Kathryn Jackson

3 Jul 23, 2008
Reply by Kathryn Jackson

The New Contact Center Profit Model

"The Aberdeen Group completed a benchmark survey in May that examines the trend of Fortune 100 Best-in-Class companies that are transformin…

Started by Kathryn Jackson

0 Jul 7, 2008

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