mach4um

One of the people I am following on Twitter (yes, I am there) asks:

I am wondering, "who is using Twitter as an interaction channel in your customer service/contact center strategy? You can answer directly or post here (I can let him know) @robertalexander (the person who posted this)

Are any of the members using Twitter as a strategy for communication?

You can follow me: @KathrynJackson

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Hi
I work for Zendesk.com
We have several Twitter accounts that we use for different announcements
We also have several people listening and watching for Zendesk tweets, we always try to respond and if someone is nice we send them a t-shirt
Twitter is a very important element of our customer service activities, strategy and noise generation
We do answer small help questions directly through twitter or we request the person sends a short email for us to work with.
This post prompted me to sign up...so we'll see how it goes!

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