Does anyone know of where I can find stats for Outbound Appointment Setting (some call Telemarketing). In less than 2 years, I have significantly improved the production of the small Call-Center I have managed, however I want to compare our #s with what may or may not be the norm in the Industry. I have been in the Inbound/Inside Sales Call-Centers for many years and I know whats a good and bad measurtement, however in the Outbound APPOINTMENT SETTING world, I need some industry benchmarks. Anyone have any thoughts? If so, much appreciated.