All Groups (12)

  • Mastermind Networking

    54 members Latest Activity: Jul 23, 2015 The members of this group meet each month via chat (using the NING chat) to discuss the issues contact center professionals face on a daily basis. If…

  • ATA "What's Hot"

    10 members Latest Activity: Jan 9, 2013 Join this group to stay current with industry developments and ATA educational opportunities.

  • Customer Contact Awards

    10 members Latest Activity: Jul 14, 2010 If you are thinking of applying for an award, look here for possibilities. If you sponsor an award post it here.

  • Customer Contact Benchmarking Partners

    18 members Latest Activity: Aug 20, 2010 Need to find a benchmark or a benchmarking organization for your customer contact organization? You'll be able to find it here! Companies offering…

  • Customer Contact Certification Resources

    13 members Latest Activity: May 14, 2010 Members looking for a certification - employee or center will be able to look here to find a resource that fits. Certifying agencies can post their…

  • Helping Hand

    14 members Latest Activity: Sep 3, 2010 This is the group where we, as members of a community, extend a hand to help. If you have something to donate or offer at a discount, post it here.…

  • Contact Center Publications

    23 members Latest Activity: May 14, 2010 This group provides a listing of customer contact publications (books, articles, white papers, presentations, videos) recommended by our members.

  • Contact Center Speaker's Bureau

    14 members Latest Activity: May 13, 2013 The Speaker's Bureau is a reservoir of talent for our members' next keynote or workshop event. Speakers promote your expertise and experience using…

  • Managers / Experts of Technical Support

    24 members Latest Activity: Feb 9, 2015 The intent of this group is to support managers and experts of technical support operations by collaborating on best practices, tools, training, and…

  • Contact Center Systems Technical Support

    13 members Latest Activity: Jun 25, 2010 The intent of this group is to support customer contact professionals who have technical questions about their customer contact systems.

  • Contact Center Consultant Corner

    42 members Latest Activity: Feb 9, 2015 This consultant group gives CCPF members the opportunity to learn about and engage consultants without the consultant soliciting members directly.…

  • Customer Contact Outsourcing Partners

    46 members Latest Activity: Apr 27, 2016 If you are looking for an outsourcing partner then you will want to look here first! If you provide outsourcing services to the customer contact…

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